Category Archives: Works

Multistability

All my interests concern psychic multistabilities — gestalts of perceptual, conceptual (hermeneutic), relational and behavioral kinds. My whole life is a story of successive stabilities, punctuated with perplexity, anxiety and chaos. Somewhere along the way it became a story of finding durable stability through understanding multistability.


Design is about forming multistable arrangements between persons and nonpersons — “hybrid systems’, as Latour called them. In a stable hybrid system, nonpersons become extensions of personal being and persons are able to participate in an order that transcends their awareness and understanding. This involves interplay between conceptual and perceptual gestalts — and with advances in service design, social gestalts, concerning personal and organizational behavioral.

Philosophy — or at least the kinds of philosophy I enjoy — concern the dissolution and reformation of stable cognitive systems. An understanding is skillfully taken apart (refuted), enough that that it no longer possesses the intuitive stability of a given truth. Thus, loosened (analyzed) the elements of a possible truth are freed for new arrangements.

These freed elements can be logically connected and built up into cognitive or social constructions and asserted as truth. These constructed truths are experiences as true by all who can construe them, that is, retrace the construction and show the soundness of the connections. We may now explicate truth — untangle or unfold it — or explain truth — lay it flat, two-dimensionally, or better, in a one-dimensional straight line of thought, so it can be followed. All this is construal of constructions. It’s analytic stuff, and, at least for me, a preliminary for something vastly more important, which is experimenting with of constructions to find and exploring conceptual multistabilities. A concept is a cognitive gestalt, and the capacity to perceive, conceive or participate in a gestalt affords us givens — given entities, given truths, given situations. The more concepts we have at our disposal, the more given-rich our experience of reality. To understand multistability from a first-person perspective, means to modalize stabilities. A mood is a modal stability — or lack of stability, in the angst of perplexity. Between continents of solid, stabile ground lie vast expanses of watery welter and waste…

Anyway — some folks maintain a very limited repertoire of conceptual capacities, and rely heavily on construal. My strategy is the opposite. I try to stabilize a dense conceptual system that affords intuitive givenness of those realities that concern me most in life. I am grateful that scientists and engineers of various kinds inhabit a world tuned to physics, or chemistry, or whatever enables them to perform feats of technological magic. But I cannot live a life in full contact with their givens. I live in a world of truth-mediated relationships, where groups of people try to conceptually and practically align on problems and solve them together. Daily, I witness firsthand how clashing conceptualizations induce anxiety, and how premature attempts to annihilate anxiety. discomfort, tension and conflict only suppress and pressurize perplexity and make it more explosive, while also obstructing progress and necessitating domination — ironically often by folks who believe they are protecting us from domination.

In other words, my philosophy of multistability is derived from my direct personal experiences with design multistability, and this philosophy helps me navigate stabilities and de-stabilities without losing my head — or at least not irrecoverably losing my head. I maintain a philosophical self above my practical self, and this transcending self acts as guardian angel over my hazardous pursuits.

Finally…

Religion — religion is the practice of maintaining one’s finite self within an infinitely multistable reality, in full skin-on-skin relation to its infinitude. The very infinitude of not only its quantitative extent in time and space (or whatever other dimensions physicists discover-invent-instaurate for us) is the least of it, because infinity is essentially qualitative. Infinity presents us with a limitless number of limitlessly countable things. Each time we re-stabilize, we notice new givens and we stop seeing relevance in old givens. We are inclined to focus on and count very different givens. Those who have destabilized once often feel elevated and awakened to truth. The scales of the old stability fall from their eyes. Now they know the true Truth. If they have power, they’ll set to work propagating and enforcing it, and no amount of argument can pop them out of their crusade — not even that they are latter-day crusaders. No, they are different, special and unique according to their own criteria, and in this, they are exactly the same as every crusader who ever lived, all of whom were benevolent, insightful and brave champions of whatever floats their boats. It is a tragicomedy of epic proportions that our most hopelessly naive and biased naive realists run around preaching against cognitive bias and naive realism, believing that this objective knowing about is a cure for an incurable subjective condition. I call this metanaivety. It is as old as religion itself. It is the fundamentalist dementia that commits the category mistake of treating subjectivity knowing as objective knowledge. God is not an existent nor nonexistent object, and until an intelligent fundamentalist overcomes the fundamentalist fetter, decency demands atheism.

To be religious is to know the stabilities are unending and that our relationships with one another within this infinitely multistable reality call for destabilization and restabilization, death and rebirth.

Religion is the practice of taking active responsibility for our choice of psychic stability, so we live in awareness of one another within God.

Vocabulary

From Emerson’s essay, “The American Scholar”:

If it were only for a vocabulary, the scholar would be covetous of action. Life is our dictionary. Years are well spent in country labors; in town; in the insight into trades and manufactures; in frank intercourse with many men and women; in science; in art; to the one end of mastering in all their facts a language by which to illustrate and embody our perceptions. I learn immediately from any speaker how much he has already lived, through the poverty or the splendor of his speech. Life lies behind us as the quarry from whence we get tiles and copestones for the masonry of to-day. This is the way to learn grammar. Colleges and books only copy the language which the field and the work-yard made.

If I hadn’t worked as a designer, and suffered and overcome so many perplexities in an effort to both do my design work, and to intuitively understand what I am doing, and hardest of all, to articulate my intuitive understanding, my philosophical work never would have traveled this trajectory and taken me where I now am.

If design hadn’t become so collaborative, and therefore so social, and therefore so political I never would have needed to philosophize about design. I could have just absorbed myself in wordless dialogue with my materials — in craft. But when your materials include people — as it turns out all design does, when understood properly — there is no way to avoid wordful dialogue.

And, my God! — when multiple dozens of people are directly involved in the process of collaboration, as they are in service design, you will find yourself in highly wordful meta-dialogue about dialogue (for instance the meaning of what research participants said in an interview, or whether multiple different interview participants were saying the same thing, and if so, in what sense was it the same, and why…). With each meta-level of conversations about conversations, of understandings of understandings, things get weirder and harder to navigate. This shadowy hades region — this Sartrean Hell that is other people thinking about other people thinking about other people — is the terrain I’ve learned to navigate. I’m a professional Hell sherpa.

Most people I know do not care to think about this region. If only they would suspend speculating on it, too. Because when I hear people talk about their own loves and hopes and commitments they all seem reasonable. But when they start talking about their enemies who oppose, obstruct or interfere with these good things, they sound like angry, egocentric children. And this is especially true of altruists whose loves and hopes and commitments are all about others they wish to help, who cannot imagine that these moral fantasies could ever be egocentric.

So for me “mastering in all their facts a language by which to illustrate and embody our perceptions” would be a final vocabulary useful for navigating the terrain of personal and social perplexity and to emerge on the other side with better enworldments.

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Reflecting on enworldment

In the business world, the default attitude toward thought is that thought is a means to an end. We think in order to figure out how best to change the world.

This is true to a degree, but not nearly true enough.

First, the process of thinking is not that clean.

Often that process of uncovering and clarifying the ways the world could be changed, the reasons why it should be changed in one way rather than another, and working through the ways it can be changed changes our own selves in ways inconceivable prior to the actual doing of world-changing work.

In transforming the world we transform ourselves. Susan’s teacher, Rabbi Jeff Roth taught her a tiny blessing, “May your wanting be wiser.” The reflective practice of design is one effective way to realize this beautiful blessing.

But that’s not the end of it. The transformation continues rippling out into the world. The transformed world transforms those who participate in it. Our transformations of the world are only start out materially, “out there”. Much of it is spiritual, “in here”, changing people’s spontaneous perceptions and intuitions of reality.

What Churchill said of architecture — “We shape our buildings; thereafter they shape us” — is true of all significant technological advances. Think about how the world as a whole seemed to those before and after the printing press, steam power, air travel, radio, television, computers, the internet, mobile phones, social media. And now, artificial intelligence.

Working to change our intuited sense of reality for the better through transforming the world, our relationship to the world, and ourselves — all together as a whole — as a single personal, interpersonal, material, linguistic, informational, practical, institutional, aesthetic hybrid system — is what I mean when I talk about enworldment.

It would be a terrible mistake, a “fatal conceit”, in fact, to think we can approach enworldment as a linear industrial process of conceiving, planning, and executing. This is a radically iterative process, where iteration is the rule, not an embarrassing exception. And it would be totalitarian to see it as something one elite group does on behalf of a nation or the world.

Enworldment is an approach to living our own lives together, making changes to what is around us. It is a style of taking responsibility, of responding, and of noticing the effects of our responses, on the world, on ourselves and on each other.

Annual disorientation

Every year around this time I lose my curriculum. I pick up books and abandon them.

This year I’ve picked up and dropped several books about the formation of worldviews. I started at Worldview and Mind by Eugene Webb. Then I switched over to Nelson Goodman’s Ways of Worldmaking. Then I spent a few days in Cassirer revivalist Sebastian Luft’s The Space of Culture. Now I am tentatively rereading Bruno Latour’s weird and semi-neglected magnum opus, An Inquiry Into Modes of Existence.

All this came after a half-year dive into hermeticist literature, focusing on Kabbalah and Tarot, and approached from my own heretically practical angle.

Susan has booked a mountain cabin for a week-long writing retreat in early spring. I’ve noticed that everything I am doing is now preparation for that week.

My project is the same as it has been for the last decade, and both the hermeticist and the worldview investigations are components of it, and, of course, design remains at the heart of it as well. The project is enworldment. If we are displeased with the world as we experience it, what do we have at our disposal to change our experience of the world — by materially changing the world, by changing own being-in-the-world, by changing our own social participation? My prescription is to approach things as a designer — always as a designer — and most of all when we think we should approach them as a political or “ethical” actor.

The Tool-Using Animal

Note: I wrote this post a few days ago, and sort of abandoned it. Then I had a conversation with my favorite expat gringoid, who said a bunch of stuff that I’d said in parallel in this post. I’m posting it now mainly for his amusement. It’s unfinished, but there’s some gold flakes mixed in with the silt, if you don’t mind doing some light sifting.


We humans are tool-using beings.

We are such profound tool-users that the boundary between our own being and the being of the tool is blurry. A good tool in use becomes an extension of our mind, our body, our attention, our intention. We do not know where we stop and where the tool begins. And the better the tool, the less we perceive it.

The very best tool, the one that extends us best, the one least distinguishable from our own being is language. Some of us identify with our language so thoroughly that when we have a question, and ask it and answer it with language, we think the language itself asked and answered it.

Most of our life is lived beneath language, beside language, and beyond language.

But to language all life is words, and it is language who says what is and is not real and true.

A bad tool, including bad language, requires us to use language in order to operate the tool. We have to ask ourselves questions and answer them before we can do the next step. Or we have to recall instructions to execute. It is this that makes a sharp boundary between me and the thing I am trying to use. But on this side of “me” is a set of language tools, that seem part of my own being. But they are not really me. They are only my favored tools — so favored that I forgot there is a self beneath them who could use other language and interact differently with the real beings around me, if only I could “open the hand of thought” and let these old interceding words drop away.

This is what we do when we meditate. We let being be. And we let language chatter alongside the being, or we let it stop chattering. We do not let language absorb our being, or we at least allow being to notice its accidental absorption. No, Language: Shhhh… the point of meditation is not (as you assume) to give us a nonverbal experience that we can know about. No, we cannot read books on meditation and get the same knowledge about meditation that we get from doing it. It is not for that.

But it cannot occur to our language-using being to stop using language to think about being. Language uses language to keep using language to use other language. Many of us — most of us — are trapped inside a linguistic machine that moves us more than we move it. When we try to understand ourselves we use words to think thoughts about the object of our thought, Me, what makes me identical to other subjective objects (“Others”) and what makes Me and Others identical to one another (“Identity”). The transcendental subject who uses and cannot stop using its words to do all its understanding cannot comprehend the word-using, word-used transcendental subject behind the word use, because understanding is its words.

If you know what I mean here, this will be, at best, a redescription of a truth you know well.

If you do not know what I mean here, this will be, at best, a redescription of a truth you understand differently and better. You prefer a third-person scientific mode of explaining mystical, existential truths, but beneath all the descriptions we refer to the same deeply mysterious object underpinning all reality. We are all referring to the same Tao, the same Ein Sof.

But this is not about referring — or not only about it. It isn’t even mainly about it.

It is about participating in what transcends our being and what transcends our language.

Some happy weirdness

I’m reading flaky stuff these days. The exact material is nobody’s business, but it’s even more shocking than you’d guess. It inspired the following spew.


I just found a parallel between two of the books I’m poking around in and my own sacred pamphlet, which is more or less visualized enceptions of my personal faith. (It was not easy to find my genre.) …

In the first book, it is suggested that our worldviews naturally close in on themselves and form vicious logical and interpretive circles. To open the the circle is to form a holy spiral. The opening of that circle is Shabbat. In my tradition it is understood that Shabbat punches a 24-hour diameter hole in time, through which flows Eternity and the Shekhinah (a feminine facet of the Divine), and establishing, for those with the senses to perceive it, Malchut, the Kingdom of Heaven. In this space we are invited to suspend the cranking of our automatic thoughts and behaviors and to open out to the world in its glorious profusion of overlapping orders.

In the second book, a figure is presented, a triangle with a center point. Each point is a letter of the Tetragrammaton. Yod, Heh, Vav, Heh. Yod is the active principle, the potential to do. The first Heh is the material upon which Yod may act. Vav is the result of the action upon the material, the child of the Yod-Heh intercourse. The second Heh is the center of the triangle , the entirety of the triangle rooted from the center, which I am inclined to understand as the transcendent being of the triad. This transcendent being of the second Heh then becomes the Yod of another triangle. I am inclined to understand Yod as a transcendental subject whose being is only manifested when it acts upon the first Heh. But the action of Yod and its result ultimately produces the second Heh, which is a transcendent subject. In my understanding then, the triangles are linked by transcendent subjects who found new transcendental subjects.

Some old insights that feel feel alive to me today: Opening the circle into a spiral not only allows it to open onto what transcends its outer limits — to extend outwardly to embrace more and more reality — that  same opening permits the spiral to intend inwardly and enter into its own heart, at the center of which lives the divine spark. But some of this reality is the reality of other people. Two spirals can coil together as a double spiral, as can three, four … myriad. A closed circle implies the question, who contains whom? Spirals are egalitarian.

A new Jewish thought. Torah famously ends open-endedly. Moses never enters the land. The Torah is several essential loops of the spiraling story of the Israelites. Past Torah, beyond Deuteronomy, outspirals Talmud, the application of Torah to practical and communal life. But the inward coiling of Torah beneath Genesis, further into the weird heart of the faith inspirals Zohar.


The opposite spirality, who self-referentially thinks about thinking about thinking, and experiences the experiences of our experiencing, is the self choking beast, the Gorging Ouroboros.

Bite!

A young shepherd I saw, writhing, gagging, in spasms, his face distorted, and a heavy black snake hung out of his mouth. Had I ever seen so much nausea and pale dread on one face? He seemed to have been asleep when the snake crawled into his throat, and there bit itself fast. My hand tore at the snake and tore in vain; it did not tear the snake out of his throat. Then it cried out of me: “Bite! Bite its head off! Bite!” Thus it cried out of me — my dread, my hatred, my nausea, my pity, all that is good and wicked in me cried out of me with a single cry. … The shepherd, however, bit as my cry counseled him; be bit with a good bite. Far away he spewed the head of the snake — and he jumped up. No longer shepherd, no longer human — one changed, radiant, laughing! Never yet on earth has a human being laughed as he laughed!

 

 

Eichmann and cliches

Following is a selection of comments Hannah Arendt made about cliches, culled from Eichmann in Jerusalem. The highlights are mine:

The German text of the taped police examination, conducted from May 29, 1960, to January 17, 1961, each page corrected and approved by Eichmann, constitutes a veritable gold mine for a psychologist –provided he is wise enough to understand that the horrible can be not only ludicrous but outright funny. … It was funny when, during the cross-examination on the Sassen documents, conducted in German by the presiding judge, he used the phrase “kontra geben” (to give tit for tat), to indicate that he had resisted Sassen’s efforts to liven up his stories; Judge Landau, obviously ignorant of the mysteries of card games, did not understand, and Eichmann could not think of any other way to put it. Dimly aware of a defect that must have plagued him even in school — it amounted to a mild case of aphasia — he apologized, saying, “Officialese is my only language.” But the point here is that officialese became his language because he was genuinely incapable of uttering a single sentence that was not a cliché. (Was it these clichés that the psychiatrists thought so “normal” and “desirable”?

To be sure, the judges were right when they finally told the accused that all he had said was “empty talk” — except that they thought the emptiness was feigned, and that the accused wished to cover up other thoughts which, though hideous, were not empty. This supposition seems refuted by the striking consistency with which Eichmann, despite his rather bad memory, repeated word for word the same stock phrases and self-invented clichés (when he did succeed in constructing a sentence of his own, he repeated it until it became a cliché) each time he referred to an incident or event of importance to him. Whether writing his memoirs in Argentina or in Jerusalem, whether speaking to the police examiner or to the court, what he said was always the same, expressed in the same words. The longer one listened to him, the more obvious it became that his inability to speak was closely connected with an inability to think, namely, to think from the standpoint of somebody else. No communication was possible with him, not because he lied but because he was surrounded by the most reliable of all safeguards against the words and the presence of others, and hence against reality as such.


Eichmann’s astounding willingness, in Argentina as well as in Jerusalem, to admit his crimes was due less to his own criminal capacity for self-deception than to the aura of systematic mendacity that had constituted the general, and generally accepted, atmosphere of the Third Reich. ‘‘Of course” he had played a role in the extermination of the Jews; of course if he “had not transported them, they would not have been delivered to the butcher.” “What,” he asked, “is there to admit?” Now, he proceeded, he “would like to find peace with [his] former enemies”a sentiment he shared not only with Himmler… but also, unbelievably, with many ordinary Germans, who were heard to express themselves in exactly the same terms at the end of the war. This outrageous cliche was no longer issued to them from above, it was a self-fabricated stock phrase, as devoid of reality as those cliches by which the people had lived for twelve years; and you could almost see what an “extraordinary sense of elation” it gave to the speaker the moment it popped out of his mouth.

Eichmann’s mind was filled to the brim with such sentences. His memory proved to be quite unreliable about what had actually happened; in a rare moment of exasperation, Judge Landau asked the accused: “What can you remember?” (if you don’t remember the discussions at the so-called Wannsee Conference, which dealt with the various methods of killing) and the answer, of course, was that Eichmann remembered the turning points in his own career rather well, but that they did not necessarily coincide with the turning points in the story of Jewish extermination or, as a matter of fact, with the turning points in history. (He always had trouble remembering the exact date of the outbreak of the war or of the invasion of Russia.) But the point of the matter is that he had not forgotten a single one of the sentences of his that at one time or another had served to give him a “sense of elation.”

Hence, whenever, during the cross-examination, the judges tried to appeal to his conscience, they were met with “elation,” and they were outraged as well as disconcerted when they learned that the accused had at his disposal a different elating cliche for each period of his life and each of his activities. In his mind, there was no contradiction between “I will jump into my grave laughing,” appropriate for the end of the war, and “I shall gladly hang myself in public as a warning example for all anti-Semites on this earth,” which now, under vastly different circumstances, fulfilled exactly the same function of giving him a lift.

These habits of Eichmann’s created considerable difficulty during the trial — less for Eichmann himself than for those who had come to prosecute him, to defend him, to judge him, and to report on him. For all this, it was essential that one take him seriously, and this was very hard to do, unless one sought the easiest way out of the dilemma between the unspeakable horror of the deeds and the undeniable ludicrousness of the man who perpetrated them, and declared him a clever, calculating liar — which he obviously was not. … Despite all the efforts of the prosecution, everybody could see that this man was not a “monster,” but it was difficult indeed not to suspect that he was a clown.


…As far as Eichmann was concerned, these were questions of changing moods, and as long as he was capable of finding, either in his memory or on the spur of the moment, an elating stock phrase to go with them, he was quite content, without ever becoming aware of anything like “inconsistencies.”


Justice, but not mercy, is a matter of judgment, and about nothing does public opinion everywhere seem to be in happier agreement than that no one has the right to judge somebody else. What public opinion permits us to judge and even to condemn are trends, or whole groups of people — the larger the better — in short, something so general that distinctions can no longer be made, names no longer be named. Needless to add, this taboo applies doubly when the deeds or words of famous people or men in high position are being questioned. This is currently expressed in high-flown assertions that it is “superficial” to insist on details and to mention individuals, whereas it is the sign of sophistication to speak in generalities according to which all cats are gray and we are all equally guilty.

Another such escape from the area of ascertainable facts and personal responsibility are the countless theories, based on non-specific, abstract, hypothetical assumptions – from the Zeitgeist down to the Oedipus complex – which are so general that they explain and justify every event and every deed: no alternative to what actually happened is even considered and no person could have acted differently from the way he did act. Among the constructs that “explain” everything by obscuring all details, we find such notions as a “ghetto mentality” among European Jews; or the collective guilt of the German people, derived from an ad hoc interpretation of their history; or the equally absurd assertion of a kind of collective innocence of the Jewish people. All these clichés have in common that they make judgment superfluous and that to utter them is devoid of all risk.


I remember back in the wake of 9/11, especially after the United States invaded Iraq, I was unnerved by the similarity in logic and speech pattern of supporters of the invasion, and those who didn’t quite support it but played devil’s advocate on why maybe we should be over there. I felt like I was hearing some other being speaking through the mouths of these people. They were some kind of  mouthpiece for a collective being. It gave me the deepest kind of creeps.

I feel the same way today both about Progressivists and QAnon types.

I think people who think primarily in words and spend a lot of time in their verbal representations of the world instead of in direct contact with with various realities are susceptible to this kind of semi-solipsistic mass-mind possession. The moving parts of these possessions are cliches, ready-made arguments and tokens, which are less abstractions from reality than they are tokens that stand in for intuited truths.

For me, the best kind of thinking and the best thoughts are responses to real situations, situations where our intuition has failed us and needs assistance. We experiment and reflect on our failures and successes until we  once again can get traction. The practical understanding developed through this process can be formulated in language and used to interpret and guide our future actions and be taught to others. This kind of intuition-rooted, practice-forged understanding works more like an interface with the world than a representation of it.

Susan and I have been collaborating on a way to talk about these different relationships with reality. We’ve been calling these two world-relationships “word world” versus “intuited world”.

Remedial phenomenology

For the last couple of months I have been re-grounding myself in Husserl’s phenomenology. The work I am interested in doing is phenomenological, but it is not, itself, phenomenology. By returning to Husserl, I hope to arrive at the point of departure for my project. I am interested in approaching philosophy as a design discipline, both in the form of the philosophy (writing, visuals, practices designed to impart a particular faith) and in its substance (the life afforded by adoption of the faith). To make matters weirder, the faith itself is designerly. Obviously, it is a synthesis of philosophy, design and religion that profoundly scrambles the current meanings of philosophy, design and religion.

Natural as opposed to what?

I’ve used the word “natural” to four very different ways, and each is defined against a different opposite. These are each

The first two are the boring obvious ones.

  • Natural versus manmade. Is it from the wilderness, or is it from our own hands?
  • Natural versus supernatural. Does it obey the laws of nature, or does it follow the laws of something or someone beyond nature? Note: I understand there are less vulgar notions of supernatural, but for the present purposes, let’s use the vulgar sense.

The second two (to me, anyway) are more interesting.

  • Natural versus unnatural. Does something subjectively feel as though it spontaneously participates in nature or does it seem alienated from it and at odds with it? This could be subdivided into any number of categories, depending on the perceived location of the unnaturalness. For example, it could be one’s own self (“this action feels unnatural”) or in a perceived or conceived object (“that light looks unnatural”).
  • Natural versus phenomenological. Am I regarding some phenomenon in solely terms of the object given to my perception or conception, or am I understanding the phenomenon also as a subjective act of perceiving or conceiving some given object? And I will always add: and if conceived differently, will reveal a different given object.

These latter two are at the heart of my philosophical design work.

Can phenomenological freedom be used skillfully to suspend one natural way of perceiving in order to reconceive reality (or nature, if you prefer) in another way — a way that is shockingly unfamiliar, yet just as natural as the old one. A new comprehensive praxic gestalt clicks into place, replacing the old “everything” gestalt.

This is a non-supernatural account of metanoia, and it suggests that philosophies rooted in phenomenological reflective practice can be a kind of genuine religious practice. If one is willing to pay the necessary exorbitant price, one can radically reconfigure one’s own subjectivity, objectivity and subject-object relations.

For a long time I was planning to call my perpetually unwritten book on this subject Second-Natural. I was also playing with another title The Ten Thousand Everythings.

Now I am leaning toward calling it Enworldment.

Intuition versus alienation

Intuition is direct response to experience, unmediated by language.

Confusingly, though, our most spontaneous utterances and immediate responses to language are also intuitive.

When we say “experience-near” this means using words that directly refer to intuited experience. We can use and understand experience-near language intuitively. We do not need to use words to help us use other words. We simply speak, and what we say means what we mean to convey.

Language becomes unintuitive when speaking or understanding requires long intermediating chains of language. We must speak to ourselves inwardly about our speech, and pick our words carefully, word by word. With each layer of meta-talk, the connection between word and experience grows more remote and attenuated. This is what is meant by “experience-distant.”

Destruction of intuition is alienation — from the world, from others, and from oneself. It begins with over-reliance on experience-distant language. Alienation is complete when the experience-distant language detaches from its alleged object and begins to refer only to itself.

In alienation, whatever one experiences is subjected to elaborate interpretive processing and explained in theoretical language. We psychoanalyze ourselves, explain our biological brain states, interrogate our power relations, theorize on how our social conditioning might be distorting our perceptions snd feelings, speculate how we might be perceived by others, and so on, before simply experiencing what we might otherwise experience. Our intuitions are diffused among many fragmentary notions, or redirected into one compulsive direction, away from one’s immediate or thinly mediated experience.

Same with actions. One no longer interacts directly and wordlessly with objects in ones environment. One no longer picks up a pen and writes, or picks up a knife and cuts. One must anticipate, set goals and plan before acting. One must recall directions and then follow them. One must ask what the next best move is, pick it, then execute it. And at each step one must document the move, to provide transparency. The more a person’s actions are of this kind, the less intuitive contact with the world one has. One’s intuitive connection is primarily with one’s own instruction set. There is no craft, just foresight and execution.

Same with speech and interactions among people. Speaking becomes a risky endeavor. People must carefully consider and select every word or gesture before using it. Words become dangerous things to be handled with thick gloves, carefully assembled and inspected unit by unit before any sentence is delivered. Beliefs are charged with extreme moral significance. Asserting the truth of some facts makes one a good person, where denying their truth, or wrongly asserting the truth of false opinions makes one a bad person. We must constantly reassure one another where we stand, and wherever possible demonstrate our true belief of true beliefs.

But personal beliefs are viewed as constructs — conventions acquired through habit, shaped by social conditioning. Beliefs should never be left to personal judgment, but rather determined by ethical experts who can calculate the effects of various beliefs upon society, and select beliefs capable of generating maximum justice for those who most need and deserve it. Bad beliefs are beliefs left to organic distortion or intuition, which, more likely than not, serve only one group or one person.

With sufficient degree and duration of alienation, a person can be made to lose all direct connection with self, with others, with reality beyond one’s alienated language.

And sadly, one cannot avoid alienation from the alienated. In alienated times, those with functioning intuitions must find one another, offer one another refuge, commune with one’s ancestors — and recommit to future generations beyond this human void.


The key is to develop experience-near language that does full justice to the wordless realities we intuit in our midst.

We intuit energies, tones, vibrations around us and emanating from others and concentrated in certain places and objects. What can we do with them, when we intuit them and speak of them in such nebulous language? Nothing. And that is why the alienated world approves of leaving them in such a wispy, flaky, woo-woo state. Belief in energies and vibes has very little pragmatic consequence.

But these realities of which we are unable to speak are the most consequential. They move mountains.

We do not know how to think and speak and share the most crucial realities of our lives. Our language is optimized to physics and technological manipulation. So we talk about our brains and hormones and social conditioning when what really concerns us are our minds, our hearts and our place in the world.

We have it all everted.

Things can and must be otherwise.

Service design initiation

I am starting a class on online course creation this month. The class is project-based, centering around the design and implementation of an actual online course.

My class project will be an initiation into the enworldment of service design.

By enworldment, I mean the practical-experiential manifestation of an understanding, which causes a person to approach, perceive, understand, respond to and attempt to change the world in some distinct way. (Enworldment is close enough in meaning to “worldview” or “lifeworld” that for most purposes it can be used interchangeably.) *

The course is not meant to be a philosophy of service design, but a series of exercises to effect a shift that causes service design problems to become conspicuously visible as what they are: service design problems.

Currently, under the mainstream corporate enworldment, most service design problems, if noticed at all, are understood in other terms (such as technology problems or management challenges) and are addressed in ways that fail to resolve them, or make them worse.

For a variety of reasons, I have it in for the corporate enworldment, and its failure to detect and respond to service design problems is the least of them. The main problem with the corporate enworldment is the alienating, intuition-paralyzing, depressive effect it has on the majority of people who subscribe to it.

People who believe they hate capitalism don’t really hate capitalism as an economic system, but rather this corporate enworldment’s mode of capitalism. Frankly, if we were to establish socialism today, we would establish it under this same hellish enworldment, while losing many of the tempering effects of the market, and end up with something at least as soulless, oppressive and violent as the Stalinist or Maoist systems. Today’s youth are some of the most thoroughly alienated people I have ever met, and they suffer from political Dunning-Kruger of the profoundest kind that makes them believe they have the answer when they can’t even hear the question. If they do not grow out of their social childishness before they take full control of our society, mass suffering is inevitable. I am sorry, but this is the truth.

I despise the corporate enworldment, too. The only thing I despise more is the anticapitalist two-in-one political enworldment that opposes it — proggism and its complement, alt-rightism. They each think they are the opposite of the other, but they are just the vessels and veins of a single bad-blood pumping circulatory system.

I know that commerce can be conducted in myriad ways within a capitalist system, and one of the better ways is service design. I would like it to become the universal enworldment in the domain of business, and to see all the bean-counters, systems engineers, product managers, perception manipulators, strategic planners and so on, to find their proper places within it, not over it, as they are today.

There is a lot of interest in service design right now. Most people try to do service design within the corporate enworldment, which causes it to be far more complicated and ugly than it could be if it were practiced under a more suitable enworldment. I hope this online course might inspire people to approach business — and life — in a radically different, much better way.


NOTE * : Here is an outtake from an earlier version of this post, where I was attempting to shed more light on enworldment:

“I’ll restate this same idea religiously. Why not? : An enworldment is the way the world manifests to us when we approach it in some particular faith. So when employees of corporations experience their work lives in that dull, weary, anxious, workaday way we describe as “corporate”, that is an enworldment. And any product of corporate life also belongs to that enworldment and it bears a corporate aura — more like a smell — of phoniness, impersonality or insincerity and artificiality. Art aspires to the opposite. An artist with his own enworldment produces artifacts experienced as art, ideally bearing a genuine, intensely personal, otherworldly aura — also known as a halo. Most aspiring artists have absolutely no idea of enworldment, and just try to craft interesting-looking stuff that seems to suggest something provocative or mysterious. Most art does not even manage to be bad art. It is just the idle play of people who’d like to bear an artist’s aura, but who are too timid, pain-averse and unimaginative to diverge from the popular enworldment with its moral norms of norming the abnormal and conventional wisdom of deconstructing convention, playing around with materials in hopes something novel will emerge.)”