Useful usable desirable

My next book, Philosophy of Design of Philosophy, is still forming in my head. I know what I want to convey, but the conceptual ingredients are evolving. Some new ingredients I’m entertaining are liminality, conceptual integrity and multistability. These new concepts will help me simplify my system and link my thinking to other bodies of … Continue reading Useful usable desirable

The worst product management fad, ever

I’ve been pretty outspoken about the damage Lean Startup has done to design. Mostly, I have emphasized the way such engineer-centric methods tend to encourage rushed release cycles that expose users to inconsistent user interfaces, often flawed ones. I’ve complained that an engineering mindset conceives products as things, where a design mindset thinks of products … Continue reading The worst product management fad, ever

The “material science” of people

My dad is a retired ceramic engineering professor. He is what many people would call “extremely left-brained”. He is the kind of guy who stays up late into the night doing math puzzles for fun. Engineering has always been a core part of his personal identity, even after he became a professor. For him teaching … Continue reading The “material science” of people

Touch-points, touch-lines, touch-planes

If I were giving my talk on the differences between design researching service design problems versus UX problems today, this would be my talk: * A confession: not long ago I thought of service design as just one variety of experience strategy, specifically an experience strategy that defines the experience of a process, a connected … Continue reading Touch-points, touch-lines, touch-planes

Postexistentialism?

Reading postphenomenology, I’ve become enamoured with the notion of postexistentialism. Why not? If existentialism developed out of phenomenology, why shouldn’t postexistentialism develop from postphenomenology? Each phenomenology is the personal property of a single genius: It isn’t too hard to see Ihde as the Posthusserl. Reading What Things Do, Verbeek seems to be taking things (so … Continue reading Postexistentialism?

Rewrite of Autumn 2011, when the canary died

A friend texted me a link to an article by Yascha Mounk, “Authoritarian by Instinct“. What follows is a somewhat edited (and hyperlinked up) version of my SMS avalanche of a response. * I was about to say that I’m surprised at the naivety of so many liberal critics, and that this reminded me of … Continue reading Rewrite of Autumn 2011, when the canary died

Golden Ages

As great as television has become in the 21st Century, podcasts are even greater. The wealth of insight available through podcasts is staggering. My suspicion is that this is largely due to the medium’s low production overhead, which enables individuals to work relatively quickly and spontaneously (thanks to advancements in sound recording technologies and user … Continue reading Golden Ages

It’s the experience, stupid

People think software is becoming more frustrating because the world has become more complex. This is false. Software is worse because development has been drastically accelerated. The shortened cycles leave little or no time for best design practices that ensure that real people experience the updates as useful and usable. The QA testing often suffers, … Continue reading It’s the experience, stupid

Autumn 2011, when the canary died

A friend texted me a link to an article by Yascha Mounk, “Authoritarian by Instinct“. What follows is a somewhat edited (and hyperlinked up) version of my SMS avalanche of a response. * I was about to say that I’m surprised at the naivety of so many liberal critics, and that this reminded me of my frustrations … Continue reading Autumn 2011, when the canary died

Know your materials

Any competent engineer will tell you that good engineering depends on understanding materials. If you misunderstand your materials the system will fail. Materials must be understood with highly nuanced specificity. Two metals that look and feel the same to an untrained eye and hand might behave drastically differently when subjected to friction, heat or strain. … Continue reading Know your materials

Scientific Method vs Lean Startup

In his instant-classic The Lean Startup, Eric Ries restores some crucial components of the Scientific Method to innovation processes, long-neglected by “scientific” management.  Among his most important restorations is the the experimental practices that are the heart of scientific discovery. This is enormously important: without experiment, the creative dimension of science is lost and “scientific … Continue reading Scientific Method vs Lean Startup