Category Archives: Design

Polycentric virtues

Design, Design Instrumentalism, Ethics, Geometric Meditations

Until quite recently, design has been monocentric.

All the various x-centric design disciplines were named after the single protagonist of the design. User-centered. Employee-centered. Customer-centered. Citizen-centered. In search of something more general and accommodating, most designers have settled on “human-centered’.

Human-centered design centers design on the experience of a person. While “human” can, of course, mean more than one person, in actual human-centered design practice — in the methods employed — it must be admitted that human meant one human. Designers nearly always focused all attention on the segments of people who might wind up a person at the center of their design, and they did this in order to ensure that it is useful, usable and desirable for whoever that might be.

Lately something new — much newer than it seems at first glance — has emerged: polycentric design.

In polycentric design multiple protagonists are simultaneously experientially centered. Multiple storylines — each an experience some person is having — weave together, converging and looping at points where people interact with one another, separating where people experience things alone. Polycentric design concerns itself with all the storylines equally, and attempts to make every point in this complex mesh of experiences useful, usable and desirable for everyone.

This new development in design began when human-centered design principles were applied to service design.

Even as far back as the early-90s (two decades before service design became human-centered) service design considered the entire service — not only the receiving of the service, but also the delivery and the support of the service — as a single designed system. The delivery and support of the service is not secondary to receiving the service, but of equal dignity and deserving equal focus.

So, when a human-centered design approach is applied to service design, then, the humans who are centered multiply. Any point in the experience where any person experiences anything in the receiving, delivering or supporting of the service — including where people experience interacting with one another — is framed as a design problem. It is a design problem part (a service moment) embedded within a design problem whole (the service) and the success of that moment and that whole is assessed by whether everyone valued what happened and feels that they participated in a win-win.

Designers debate whether service design is a species of human-centered design or vice versa. There is truth to all sides of the debate. I think they were both decisively transformed in the process and I like calling that transformation polycentric design.

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Part of the reason I like to claim that polycentric design transcends both human-centered design (one person considered in first-person) and service design (originally multiple people considered in third-person) is that polycentricity challenges so many of our basic views outside of design — ideas bound up with what I believe are rapidly-obsoleting moral attitudes.

For instance, often we try to temper the natural egocentricity of children by telling them they are not the center of the universe. But why not instead tell them “you are not the only center of the universe“?

Or social activists will speak of decentering privileged groups. Why not instead extend centering to those who have been marginalized or excluded, and polycenter all people?

And consider altruism’s reflexive exaltation of martyrdom. Good people sacrifice their interests to the interests of others. But with polycentrism the selfless refrain of “not me, but you!” can be humanely transcended with an unselfish but also unselfless response: “not any one of us, but all of us.”

When we learn to think polycentrically, much more is possible than me getting my way, or you getting yours, or each of us compromising. We can rethink situations, we can philosophize pragmatically, and find entirely new ways to conceive what we face and find solutions preferable to all than the relatively impoverished conceptions we began with.

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Oh, am I being an idealistic dreamer? Am I not tough enough for the hard truths of reality? for waging war for what matters?

I will argue the opposite.

I see tough-guy refusal to compromise, and resignation to the necessity of losers to produce winners as evidence of philosophical cowardice.

I see it as bullshit macho posturing of people who cannot handle the unknowability of the unknown and the dreadful apprehension one feels confronting what exceeds us and defies our language and even our thoughts.

(I overstate my position, in order to remind us that anything can be redescribed to look brave or cowardly, or realistic or delusional.)

*

What does it take to do polycentricity?

In individuals, it requires rare goodwill toward I-transcending We. It requires courage in the face of incomprehensibility — an ability to feel intense anxiety and antipathy, but not to obey it. It requires faith in the inconceivable becoming conceivable — so that our blindness to what might emerge if we approach problems in I-transcending We stops being evidence of impossibility.

And sadly it requires more that one person to possess polycentric virtues. In fact, it requires everyone involved in a polycentric situation (which is all situations) to commit to these virtues.

Most of all requires us to change our relationship to apprehension. Whatever we apprehend — a That we can touch with the tip of our mind — but which we cannot comprehend as a What we can grasp — makes us feel apprehensive.

When we take apprehension at face value, and conceive either the phenomena in question, or the other person forcing these phenomena to our attention — or both at once! — as signaling an offense or threat, we cannot entertain any important possibility that stands outside our comprehension.

And outside our comprehension is precisely where polycentric possibility stands!

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For quite some time I’ve been arguing that it is helpful to reconceive philosophy as a design discipline.

More recently I’ve realized it might be even more helpful to reconceive philosophy as a polycentric design discipline.

Changed by writing

Design, Design Instrumentalism, Enworldment

I can feel how this process of writing a book is changing me. It is changing how I think, feel and speak, which is strange because what I believe I’m doing is conveying a philosophy I’ve been using, more or less unchanged since at least 2014 and maybe as early as 2011 (basically, once Latour and ANT helped me transcend my natural ideocentric brain-in-a-vatism).

Yet, here I am, experiencing a real change in my enworldment, interspersed with intense apprehension — so clearly my code-freeze has thawed and substantial philosophical work (not just conveyance) is happening.

In some ways this process has been a recovery of simplicity that I’ve gradually lost over years of elaboration on my core philosophy. Perhaps I’ve suffered scope-creep trying to incorporate concepts from ANT and ethnomethodology into my repertoire. Some of this knowledge remains undigested synthesis, and has not really been conceived and fully integrated. (Nietzsche mocked this condition as “indigestion”.)

My earliest experiences of metanoia were simple and overwhelmingly powerful. They shifted — everted, in fact – my fundamental understanding of the world to one that was more intensely felt, more immediately intuited and more practical in orientation. These qualities map to Liz Sanders’s desirability, usability and usefulness, respectively, and I will develop this extensively in my book.

By contrast, the thoughts I had as a young man tended toward abstraction and uselessness. The thoughts were mostly aesthetic. My thinking produced works of art to contemplate and savor, not beautiful tools to carry out into the world and use to do things. In other words, my early thoughts focused exclusively on desirability. I used the concepts I’d passively acquired from school and work for usefulness. And usability was all on me. Complicated ideas would become usable with practice.

I was using philosophy exactly the way many people use religion. Weekdays are for usefulness. Weekends have one day set aside for profane desirability and another for sacred desirability. And on all seven days of the week, life is complicated. Learn what you can figure out, and trust experts for the rest.

This all changed for me starting in 2001, when I emerged from the worst depression of my life, able once again to see in color, furious with the work ethic that preferred death to professional disgrace. I decided that despair was something I owed nobody, and that I would reorganize my life around different, more immediate principles. I checked myself into a 10-day Vipassana meditation course, the fifth day of which was September 11, 2001. So, I missed the collective national trauma, the looping image of plane hitting the World Trade Centers, the bewildered phone calls where we worked out what to make of this. I sat in silence, working out what to make of it by myself, turning and turning and turning it, allowing my opinion to change, untethered by any stand-taking. When I came out of the course, there were flags everywhere – more flags, bigger flags, aggressive flags –suffocating flags. I never got back in joint with my people. What I chose to read in the years following made it much worse. Christopher Alexander set my mind on fire and made me feel the importance of design all seven days of the week, and along with Grant Peterson shifted and liberated my aesthetic ideals. Jane Jacobs gave me a whole new understanding of how cities work, and inspired Susan and me to move up to Toronto. And up there, I became so disgusted with my Canadian colleagues – their slavish obedience, their desire to be given a purpose by other people, their willingness to be pushed around and told what to think and feel, their appalling passionless passivity that I was moved to read Nietzsche, just to understand the “slave mentality”. Except… I was the slave. I decided to end that. And that is the point when I became feral. It tooks years to find any reason to cooperate with anyone. But thanks to the deep humane genius of American Pragmatism, I did, so here I am.

Anyway, I should probably edit out that digression, but I suppose I won’t.

So, I want to get back to some of that immediate, intuitive and meaningful simplicity of my earlier philosophical work. The requirement to find a red-thread to narratively and logically connect all my areas of interest, capable of relating ideas belonging to different times and regions of my thinking, has forced me to edit — to choose what is essential and central, and to omit what distracts or complicates it.

And I’m trying to control my linguistic palette, to limit my vocabulary and to discipline it, so that once someone understands the wacko way I’m using a word, they can count on it to keep that meaning. Years ago, usability god, Jakob Nielsen taught me “learn once, use often.” Having learned it, I use this principle often, and plan to use it in this book. But doing this requires a much deeper integration of concept and word than my sloppy self usually bothers with. I’ve lost weeks on dead-end or swamp-end attempts to nail down my words. I think I have it now, but I’ve thought I had it several times, only to excise major sections and move them into my scrapheap doc.

But the process has been worthwhile, and I think it is forcing new, deep integrations between older thoughts I’m trying to incorporate. This is like all design. The design is far, far more than the sum of the features. The parts and the whole develop together, and both change. I’m noticing I’m far more ready with words, now – more able to really nail explanations of ideas that I used to have to talk around indirectly.

Sorry for the rambling. I’m venting all my slop on this blog now, and reserving my hardass discipline for my book.

Design and behavior

Design, Design Instrumentalism, Enworldment

I’ve gotten my overview of design instrumentalism as nailed-down as I can get it for now.

I’ve moved on to the design part of the book. This is what I worked on this morning.

Every organization depends on human behaviors for its continued existence and flourishing. An organization needs its members to behave in certain ways that support and sustain the organization, and to not behave in other ways that harm it. It also depends on behaviors of people externally associated with the organization. If the organization exists to serve other people, it needs those people to notice, accept and use its service. If it relies on external partners to supply it with needed materials, products and services, it needs them delivered reliably. Big changes in internal or external behaviors can put an organization in crisis.

Businesses are a common example. A business needs its employees to work effectively, efficiently and harmoniously to produce or deliver whatever product or service it offers its customers. It needs its customers to notice and choose its product or service, to keep choosing it, and to recommend the product to others. A business also has partners upon whom it relies to supply the business with needed materials, products and supporting services. If the behaviors of employees, customers or partners become erratic or interfere with the goals of the business, it must respond to the change or risk damage, decline and dissolution. It will work to restore the old behaviors, or it will try to produce new behaviors wherever and however it is able, to cope with the change, perhaps through reorganization, changes in marketing approach or formation of new partnerships.

When power is unequally distributed, behaviors are often controlled through coercive means. When employers hold most of the power and are aware that employees have limited employment options, they tend to demand more from them and manage their activities more closely. Likewise when employees hold power and are aware that employers are competing for employees with their skills, they become less tolerant of authoritarian management styles, and expect more benefits and amenities from their employers. The same is true with partners. If a partner is the only provider of a needed product or service, they will behave differently than if they are competing with others for the partnership.

But when power is more equally distributed, coercion gives way to persuasion. People give up on controlling one another’s behaviors and instead try to influence their decisions. When competition to persuade and influence becomes sufficiently fierce, design becomes important. Design is a symptom of equality and freedom.

This does not mean that design is essentially a behavior-influencing discipline. It does, however, mean that design is a behavior-influencing profession. It is the need for influencing behaviors that motivates organizations to employ designers and pay them money to do their strange kind of work.

Design work is strange because conditions of freedom have made it strange. Very early on its rapid evolution, the plans for industrial production of artifacts to be offered on the market – design’s initial purpose – became plans for more competitive products – products that customers would prefer to competing products. But what made a product preferable? Functional quality, of course, is always important, but constant improvement and technical innovation (plus, extinction of companies unable to keep up), soon brings products to rough functional parity. When functional quality stops driving preference, what makes one product preferable to another? A list of some of these more refined preferences shows hints of the future development of design: better aesthetic qualities (depending on individual taste, of course); more specialized functionality, optimized for particular uses (valued by some individual users and not others); better value trade-offs (striking different balances of cost, function and aesthetics, each appealing to different value priorities). 

With each ratcheting-up of competition, the definition of preferable is increasingly  relative to individual values, and the subject gains importance relative to the object. Every question must be qualified with “for whom?” And the answers, to be understood sufficiently that they can be applied to practical problems, are no longer straightforwardly factual, but require perspectival shifts into that of the people in question. For those who remain trapped in an objectivist outlook (still the majority of people), the shift seems mostly “subjective” – learning what the emotions a person feels, when they encounter various objects or events – cast in psychological terms, against a background of universal objective truth. But if the current trajectory holds, soon it will be impossible to ignore the truth that these emotional responses are only the emotive tip of a deeply objective iceberg, and that until the objectivity and emotion of a person’s response are comprehended together, the subject is most likely misunderstood in terms of one’s own subjectivity.

This is an important event in my life. Usually I write blog article that make it into my book. Today I wrote something for my book that I’m sharing as a blog article.

 

Rivendell

Biography, Design

After 20+ years of intense yearning I finally got my ultimate bicycle, a Rivendell.

I love beautiful objects, especially beautiful useful objects. This is why I am a designer.

But the most beautiful and most useful object of all is the bicycle. Inconceivable amounts of intelligence, love and effort — heart, and soul and strength —  have been poured into perfecting the diamond frame bicycle by innumerable passionate people.

The bicycle is the ultimate object. And the Rivendell is the ultimate exemplar of the ultimate object.

 

What makes Rivendells so special is the old-school fabrication, which uses lugs to join steel tubes together. The artistry is stunning.

But the significance of Rivendell goes even further. The bicycle and the words of the bicycle’s designer,  Grant Peterson, gave me my first deep reconception of an object.

It was a conversion experience. Before, the conversion, I wanted a minimalist bicycle fabricated from the highest tech materials. But then I read what Peterson had to say, and Non-Rivendell bicycles were magically transformed into variously deficient approximations of Rivendells. Rivendells became symbolic of what I care about.

My overall aesthetic changed. My preference shifted from pristine, unadorned euclidian mind-forms to symbolically-ornamented heart-forms. A beneficiary of this change was Susan, who was suddenly liberated from modernist austerity, and freed to transform our house into the odd, colorful, semi-psychedelic warmth cocoon it is today.

This experience gave me my first glimpse of what design can be and do, not only with physical forms, but with conceptions. Later, many of the key ideas Grant Peterson demonstrated were articulated by Christopher Alexander as life-changing general principles of design that guide my practice today.

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Here are some of the more memorable things Grant Peterson said that got into my heart. 

This:

We love lugs. We don’t build frames without them. We like the look, the art, the way they’re made, and we like designing smart, beautiful, and unique ones. We also like knowing that a Rivendell, Atlantis, or Heron frame is unmistakably itself beneath the paint, because the lugs identify it. Fifty and even a hundred and fifty years from now, when all of today’s frames have been retired or repainted or rusted away or whatever, a dumpster diver will come upon a paintless, decal-less Rivendell or Atlantis or Heron, take it to a bicycle historian, and there won’t be any doubt what kind of frame it is. That notion may seem silly to you, but it’s a small part of what makes lugged frames special for a lot of people. They have a face and a personality that is unique. No big deal, maybe, but it’s there.

And this:

“Form follows function” works for nature, but too often with people, it’s used as an excuse to rush to market something that’s fully functional but still not so good looking.

(Have you noticed that old things usually look good? Manhole covers, typewriters, ’50s station wagons, chairs, hand-saw handles, buildings, bells, letter openers, kitchen appliances, almost anything. They were designed slowly, on a real drawing board, by people who were part industrial designer, part artist, part engineer. When you mix those qualities with manual involvement and patience, what finally hatches usually looks good.)

When it comes to bicycle frames, we like them to look low-key from a distance and interesting up close. Lugs look good to us, and a little fanciness is fine, too. We want a Rivendell frame to be recognizable, even if a robber steals it and repaints it, and our signature lugs guarantee that.

It’s hard to dwell on points such as appearance without coming off like a snob; and rest assured we do see the beauty in rusty, homely, utility bikes that get ridden and help Save the Planet, etc. But at some point in the design and building of your frame, we make some decisions that affect aesthetics, and although we aren’t the final arbiters of good taste, we know what we like, and always look after the frame.

 

Conservatives and trade-offs

Design, Politics

Lately, one of the conservative public intellectuals I follow and respect, Jonah Goldberg, has been talking a lot about tradeoffs, and how conservatives seem to him to be more willing to accept them, in contrast to progressives seem unable to accept tradeoffs.

I see some truth in this, but I don’t think it is true enough. I’d put it this way:

Conservatives are conscious that tradeoffs are inevitable and always to some degree necessary, and, consequently are more likely to see present tradeoffs as being necessary ones, or at least preferable to tradeoffs that might be made under alternative arrangements.

Progressives are conscious that, while trade-offs are inevitable and always to some degree necessary, that degree can differ, and are therefore more inclined to ask whether present tradeoffs are optimal, and if an alternative arrangement might require fewer tradeoffs – especially from those who have little control over these arrangements and who often end up bearing much of the burden of the off-trading.

This doesn’t mean progressives cannot make tradeoffs, or that they see every tradeoff as abhorrent, it only means they are always aware something else might be better. And conservatives are there to remind progressives that while an alternative might be better, it might be a lot worse, in ways impossible to anticipate until it is too late.

Illiberals are the ones who abhor tradeoffs. They have undue faith in their own convictions and logic, and cannot imagine how they might be wrong. They fail to ask themselves if incapacity isn’t a defect of their imagination, rather than evidence. They believe with all their hearts that if they could impose their wills on reality that reality would conform to their expectations, and everyone would see that they were right all along– that they are on the right side of history. Of course, the conviction one is on the right side of history is the furthest thing from evidence that this is actually so. But illiberalism is, at bottom, a conviction-actuality confusion, unlearned only through the hardest life-lessons, and often unlearned too late.

Why polycentric design matters

Design

Susan and I are having a very fruitful conversation today. She just told me to post something I said to her:

Most of the brokenness in the world today is caused by bad interactions between people.

People leave these bad interactions feeling drained and dispirited, sensing that they lost more than they gained.

Polycentric design is the practice of redesigning these interactions (or the contexts and conditions of the interactions), so that interactions work out for everyone involved. Somehow each person gains more than they put in.

Good polycentric design  produces stone soup effects.

When I finish the book I’m working on now, which zero people will read, I’m writing Polycentric Design, which I hope several dozen people might read.

Types of rigor

Design, Philosophy

Design research is tormented by rigor anxiety. There is a sense that design research is a bastard child of the social sciences; that what we do is a sloppy approximation of what anthropologists, behavioral scientists, social or cognitive psychologists do correctly. We feel that maybe because we must work so rapidly or with limited resources, we sort of do things a slightly wrong way. Or maybe our design educations omitted some technical know-how or esoteric theoretical knowledge that real social scientists have.

This anxiety is compounded by a phobia of bias and a fetishization of anti-bias techniques purported to neutralize or counter-balance these biases. Scientific techniques are understood to be our best hope for undoing these subjective biases that distort objectivity, by selectively noticing, ignoring and twisting what we think we perceive to play nice with our own preconceptions, preferences and cognitive predispositions.

I’d like to challenge this view — or at least the social-scientistic remedy part — and to point out that  differences in purpose, funding and  form of output make academic social science and design research as different as they are alike, and that each genre of research achieves rigor in its own way.

I’m already getting bored with this post, so I’ll make it really damn quick.

Most academic social science work is done with the goal of contributing new knowledge to the field. The work’s ultimate form of output is a paper published in some kind of juried academic journal. The key success indicator is how many other social scientists find the paper valuable enough that they cite it in their published papers. But in order for any of this to happen, the knowledge must be defensible, if not unassailable. Otherwise, the paper is less likely to be selected and published. If it is published, it will meet even more challenges, as other academics test it and attempt to discredit it with their own critiques or research. It is a high-stakes game, and the game is played in single-shots. An academic must be rigorous to make the work stand, and also to show that the work deserves attention, so it makes a lot of sense to take time, do everything possible to remove doubts,  uncertainties and soft spots vulnerable to attack.

Let’s call this kind of rigor “single-shot rigor”.

Designers on the other hand, are often forced to show results days into their research. Stakeholder are impatient to see progress and evidence that the work will produce value. Others in the organization clamor to get something useful as early as possible. Directional truth is sometimes very useful, especially when an organization’s general direction is in question. For design researchers, usefulness is most important, and unassailability is valuable only to the point where the research will be assailed at that particular point in its lifestyle. But that point is not single-shot. There will be more points, not only in the research, but also in whatever work the research informs. Everything is, as designers say, “wet clay”, moldable and adaptable, open to further learning as it is applied. (To extend this clay analogy, academic social sciences fire their work in the kiln of publication, and if it is pressed too far, it shatters.) Only when the final product is released, and this is true only for some kinds of products (like material products), most stay pliable after release (like software and services).

But also, because design research is fast and relatively cheap, it can be done iteratively, with each cycle informing different stages of the design’s development, each building on and stress-testing the previous iterations. This means that any misunderstanding or oversight in one cycle of research will be discovered in a future cycle. For instance, if a need of a user or customer is misinterpreted during foundational research (research used to help teams understand the people and contexts where a design intervention might be useful), when the insights from  foundational research are applied in the design of generative research (research used to produce innovative concepts for design interventions) or evaluative research (research used to assess the usefulness and desirability of design interventions) omissions and misconceptions will be brought to light. Through successive cycles of learning and application, each cycle slightly less open-ended and formally exact than the last, the research gets more and more complete, specific and certain.

So, let’s call design research’s rigor “iterative rigor”.

Given infinite time and resources, perhaps one-shot rigor could have some value of a certain kind, but that time and those resources might be more wisely used adding more iterations. But also — especially in early stages of design research where research is used to inspire intuitive leaps into unknown possibilities — premature rigor can introduce trade-offs against innovation by closing off  the intuitive hunches, reckless speculation and informed imagination that make it possible.  Here, trading off possible opportunities for certainty is unwise.

 

Methodic wisdom

Design, Enworldment, Hermeneutics, Metaphysics, Philosophy, Pragmatism, Star, Synesis, Wheel

Susan and I have been debating what wisdom is. We each felt the other’s view was incomplete. I thought her conception was overlapping too much with prudence; she thought mine reduced wisdom with mere open-mindedness. (Actually, she was right.) As we turned the question and viewed it from multiple angles, it became clear, as is so often the case, that it was a matter of emphasis. She was emphasizing exercise of foresight and consideration — awareness of implications beyond the immediate desires and compulsions. I was emphasizing readiness for thought-defying shock — awareness that our awareness is always partial and situated within a much vaster and weirder context, only the minutest speck of which we are conceptually prepared to understand or even perceive. We’re slowly converging on an agreement. Here’s my latest attempt, written primarily for Susan’s review:

Wisdom is an attitude of mind that considers ramifying implications that transcend the immediate concern, in time, in space and in subjectivity — especially those nonobvious implications that unfold only in careful consideration and those that unfold in ways inconceivable until they unfold in reality and which will be understood as inevitable only in retrospect. Wisdom expects to be surprised, because wisdom knows the limitations of thought, and leaves room for irruptions of reality and the epiphanies they bring.

If we accept this definition of wisdom, that would make design practice a methodical form of wisdom — an alternative to speculative-thought-and-talk decision-making.

Design method directs us to go to the reality we plan to change, and encourages us to interact with it directly, in order to encounter some of the implications and ramifications of our proposed changes — many of which we otherwise would never consider.

Design is methodic wisdom.

Chief among design’s considerations are the subjective ones — the interpretive and experiential consequences of deep, hidden differences in subjectivity that must be learned before they can even be conceived. (* see note below.)

Subjective learning of new conceptions is a rigorous exercise of hermeneutic, intellectual and emotional empathy (which I prefer calling synesis). It can sometimes radically redefine the designer’s understanding of the design problem, by revealing it in a new subjective light with new practical consequences — metanoia.

This metanoia — this new, consequential reconception — simultaneously reframes the problem and opens space for novel solutions. Problems and solutions, questions and answers, possibilities and actualities burst forth together with new conceptions. And because the new conception has been learned from real people and refer to real contexts, the newly conceived solutions are far more relevant and on-the-mark. I like to call design metanoia “precision inspiration”.

(* Note: The whole field of thought around conception is grossly misunderstood. Until a conception is learned, all ideas that require it are either inconceivable — submerged in intellectual blindness, neither perceivable nor imaginable — or misunderstood by another conception that comprehends it in a wrong sense, and commits category mistakes. If the originating conception of a set of ideas is finally acquired, the new conception spontaneously reorders the understandings, both on the whole and in part, and there is an epiphany. If the reconception is a very deep one, upon which many other conceptions are rooted, and these have wide-ranging pragmatic consequences, it can seem that everything has changed all at once. The scales seem to have fallen from one’s eyes, one feels reborn as a new person, and it feels and if the entire world has transfigured itself. Until one has experienced something like this, all language associated with this kind of event sounds like magical hocus-pocus — but this is only a misconception of what remains inconceivable. The consequences of this hocus-pocus are just the copious category mistakes of the believing fundamentalist and the unbelieving antifundamentalist.)

Soul and the speaking self

Design, Design Instrumentalism, Enworldment, Philosophy

Within the complex society that is your soul, who is responsible for what you do?

Ask your soul, and your speaking mind will speak up. It will talk your ear off about its actions and accomplishments. It will tell you about what its intentions were, how it pursued its intentions, why those intentions were the best intentions.

The speaking mind speaks very convincingly and authoritatively, and sounds for all the world as if it alone decided all these things and carried them out. It speaks so convincingly it believes itself entirely, and because it believes itself entirely, it speaks convincingly.

The speaking mind believes it represents the entire soul when it speaks on its behalf.

Sometimes it forgets it is not the whole soul, itself. It gets out of touch with the rest of the soul. It forgets that there is more to the world than words. It becomes isolated and insular.

The speaking mind can fall into a word world, an existence where only things that can be talked about are real, and anything that can’t be talked about is less than real.

*

Obviously, if you pay close attention to your experience, there is more to a soul than the speaking mind. Besides the speaking mind’s speech, often obscured behind it, there exist myriad spirits, known by their movements and traces, which operate worldlessly and often escape the notice of the speaking mind, and if noticed, often leave the speaking mind speechless. The speaking mind might fumble for words, invent analogies or move it to poetry.

All too often, the speaking mind dismisses these signs, or relegates it to some dull and isolating category: just a reaction, just my imagination, just a feeling, just a passing mood, just a sense — it was nothing.

*

Much of a soul, maybe most of it, is pure instinct, the movements in the soul and movements in the body that function silently and almost autonomously, in response to events around them, completely outside the jurisdiction of speech.

We may be tempted to exclude these tacit and unreflective instinctive movements from full citizenship in the soul. They are not soul, but just bodily reflexes. That is a mistake. They are simply the underclass of the soul. If they went of strike, the soul would lose most of its connection with the body and personhood would grind to a halt.

Then there are habits. These are acquired instincts, those aspects of ourself who run autonomously, as our second nature. Often here, too, we treat habits as unintelligent and simply mechanical. When habit leads a process, speaking mind says “my mind was on autopilot”.

Nietzsche said “Every habit makes our hand more witty and our wit less handy.” This demonstrates the alienation of habit from speech, and demonstration is how habit communicates its existence. The wit of the hand is evidenced in the subtle and unmechanical distinctions and decisions that guide its interactions with the world.

Closely related to instinct and habit is the vast and amorphous class of spirits we call intuition. The line between intuition and instinct and habit is faint and blurry.

Intuitions do most of our experiencing, recognizing, evaluating, connecting and responding.

I — my own speaking mind, that is — likes to divide them into three types: what-intuitions that recognize and relate entities, how-intuitions that act and interact, and why-intuitions that feel value in its many qualities.

The intuitions themselves have responded mostly approvingly to this classification, because they seem to use it in their cooperative activities. In other words, they — I — have adopted this framework and apply it themselves without any verbal bossing from my speaking mind. It is how I intuitively, second-naturally, perceive the world.

*

As a designer, I seek intuitive connections. I want anything I make to link up directly with the tacit citizens of people’s souls, bypassing, as much as possible, the speaking mind. There are many good reasons for this:

  • We function most gracefully when we act wordlessly. When we are forced to verbalize it creates an unwieldy chain of command. The speaking mind introduces a bureaucratic stilted formality to doing that makes it look like the action is being remote-controlled, because that, in fact, is what is happening.
  • The speaking mind often has things it needs to do, and the requirement to issue verbal instructions to eyes and hands interrupts its own fluent speech.
  • When we support direct interactions between our intuitions and things we make, we are able to merge with things so they become an extension of ourselves. The guitar becomes part of our mysterious musical intention and our body and the music. The pen melds our creative, discerning, responding selves through our hands, onto the paper, into the image on the paper. And, I would like to suggest, our wordless understanding infuses itself into words, strung out into sentences, paragraphs, whole bodies of spoken and written thought.

*

Is it possible there is no speaking mind at all, but only a posse of intuitions who have connected to certain words, ideas, concepts that allow them to conceive thoughts? These intuitions have exclusive language privileges?

What would happen if some Prometheus brought language to the wordless intuitions?

Design mindset exercises

Design, Design Instrumentalism, Enworldment

I’m thinking about some possible exercises for cultivating a more designerly soul.

  • When asking questions throughout the day, notice whether the question was open- or close-ended.
  • Try to ask as many open-ended questions as possible.
  • Try to get someone to teach you a novel way of understanding something.
  • Test a belief about someone else by asking them to explain to you why they think or feel something, and notice where you were wrong about them.
  • See if you can entertain and feel the persuasive force of something you haven’t fully entertained before.
  • Notice when you agree or disagree with something you hear or read or see, and observe closely and fully what it feels like.
  • Notice when you are feeling anxious or perplexed and observe closely and fully what it feels like.
  • Try to catch yourself before you argue for or against some idea and see if instead you can offer your thinking as an alternative approach to the question at hand…
    …and then see if you can entertain each alternative way of thinking and compare them…
    …and compare them in terms of advantages and trade-offs (in understanding, effectiveness and spiritual tone) instead of in terms of true and false.
  • See if you can learn something new about someone just by observing them or their environment or something they are using.
  • See if you can notice where something was designed so well you might not have noticed it if you weren’t looking for it.
  • Look for an opportunity to reconcile with someone, and observe closely and fully what it feels like.
  • Look for when you feel envy, and respond by complimenting the other, and sharing your envy with them…
    …and observe closely and fully what it feels like to give a deep, heartfelt and reluctant compliment.
  • Give credit; acknowledge contributions and influence as much as you can.
  • If you love people, try telling them so.

Living designally

Design, Enworldment, Philosophy

Premise: If everyone conducted themselves as designers, not only at work, but all the time, most of our biggest interpersonal and social problems could be resolved.

For instance, my advice to designers I know who have been caught in conflicts, especially in political debates that have devolved into fights, is “stop thinking about politics politically, and instead think about politics designally.” —

Concretely, this might mean

  • Try interviewing the other person until you can think in their own logic.
  • Propose alternative accounts to compare, focusing on relative advantages and tradeoffs, not what which explanation is right or wrong.
  • Assure the other person that no solution will be good enough for you until it is also good enough for them.
  • Affirm to the other person that they matter far more to you than any idea or belief.

*

What if we began to think of design less as a skillset, or even as an approach to making, solving or resolving, and instead thought of it more as a spiritual discipline? A way to live, to exist, to be — a way that can be cultivated?

*

Much of traditional religion involves spiritual exercise, intended to cultivate a state of soul conducive to relationship to our transcendent ground. We learn to control ourselves, to accept ourselves, to accept our responsibility, to concentrate our minds, to notice what is within and without and the connections between, to open the hand of thought, to forgive and reconcile, to let down our guard, to feel gratitude for what is far too easy to take as given fact (as opposed to graciously accepting as given gift), to ask for the return of ourselves to ourselves, to feel an urgent hope for the wellbeing of others, to accept whatever happens with grace and strength, to love more readily, expansively, thoroughly — and far more than this.

Religion at its very best is supposed to be an intensive cultivation of self-toward-Allness, and one that does not attempt to exclude that most bothersome but important part of Allness, the people around us. If we cannot be religious with others, we may have spiritual experiences, but they are experiences, not that relationship with all-inclusive Allness that religion pursues so imperfectly but intently.

A great many people have been wounded by flawed religion, and by the antireligion fundamentalism that worships what it imagines to be an ultimate being of some kind, and hates every appearance of real Allness that contradicts it.

This is a weird kind of self-worship, imagination-worship, ideo-idolatry I call misapotheosis. It is a failure to distinguish the self’s imagination from what transcends imagination, and consequently to learn the difficult lesson that while all of us are of All, and in All, none of us are All. Our ideas about others are the furthest thing from other: our ideas about others are part of ourselves. Our ideas about God, about Reality, about History — these are only ourselves.

The religiously wounded cannot engage in religion as it has been presented to them, nor do they find it easy to engage in other religions without unconsciously engaging it as a good version of what hurt them so much in their earlier life. And when they do this, they accidentally inflict the same harm on others with their new true convictions. A great many of today’s most impassioned red-pilled or woke activists are little more than transcriptions of Christian fundamentalism doing the same old battle against Satan, only now it is the Satan of international conspiracy, or the Satan of Those Who Hate Our Freedoms, or the or the Satan of Those Who Oppress Our Identity, or the Satan of climate change, or the Satan of Whiteness, or the Satan of patriarchy, or the Satan of Libtards, or the Satan of Communism, or the Satan of Capitalism, or whatever evil they can agree on with others to hate.

Any Satan will do if you can’t find a credible All/God to love. If you can’t share a love, you’ll almost certainly share a hate. We humans cannot bear to be alone, and we will find whatever we can to feel together. Love is harder, so it is less common.

*

Somehow, though, design gives us a way out of this pattern. It gives us a manageably tiny mustard-seed of a problem to resolve together, along with the beautiful gift of no easy way to escape the necessity of really resolving it.

To succeed we must win the participation of those around us. To do that we must be deeply attuned to the who situation we are confronting, much of which transcends not only our knowledge, but even our logic. This includes not only the materials and the facts of the case at hand, but also the myriad ways others perceive the same situation, interpret it, construe what follows from it, imagines what out to be done.

In design, we must exist as ourselves toward who we are not and what we are not, with a full understanding of that strange relationship each of us has and an I toward All. The strangest part of this relationship is how inconceivable ideas can be learned from others, bringing into sudden existence, out of nothing, new possibilities in a flood of world-transfiguring inspiration.

*

Sure, we can describe it all in flat matter-of-fact language. We can make it no big deal. Yeah, yeah, we need to get aligned around a vision and a plan for getting there. Yep, maybe if we reframe the problem, we can find a solution people will get on board with. Let’s use empathy so we can find out what other people need and want.

Fact is, though, doing these things successfully requires a deep mindset shift. Everyone must make this shift for it to work. One belligerent debater or cynic in the room can break the dynamic. But if everyone makes the shift together something happens, and the productive output of the shift might not be nearly as important as the occurance of the shift itself.

As Rorty said, “Anything can be made to look good or bad, important or unimportant, useful or useless, by being redescribed.”

I want to redescribe this shift into this designerly mindset as essentially religious. (Or not!)

And I want to see if I can stay in this mindset all the time and make it essentially who I am.

Engineering, monocentric design, polycentric design

Design, Design Instrumentalism, Enworldment, Philosophy

All engineering is done for some human purpose, even when it does not focus on the people who will eventually use it. Every engineering problem is defined with an eventual use in mind. An engineer develops a system that solves the defined problem.

Once the engineered thing is used by someone, however this can be viewed as a larger system — a hybrid system composed of interacting human and non-human components. It is now a design.

It is the job of the designer to develop hybrid systems of interacting human and non-human elements.

*

Let’s shift how we look at design, and view it in a cool, objective, impersonal and engineerish light. Imagine a person, who we’ll name “User”, interacting with an engineered artifact which we will call “widget”.

If User understands the widget and uses it to do something useful in a desirable way, User is likely to choose to stay engaged. The human and non-human components stay connected together, interacting systematically, and functioning together as intended. But if User finds the widget confusing, difficult, useless or unpleasant and chooses not to stay engaged, the hybrid system loses its human component, and falls apart as a design, even if that isolated widget functioned exactly as it was engineered to.

Designers talk a lot about experiences. Good experiences are ones that keep people engaged as participants in a hybrid system completed by their use. Bad experiences cause design system to lose their human parts and to break into unused engineered components.

For this reason, many designers say that their ultimate output is experiences. I would argue that these good experiences are the best means to another end: to keep the human part of hybrid systems engaged in willing participation in hybrid systems. (* See note below if you want some political provocation.)

*

I came up with this way of seeing design and engineering when I was trying to explain to my engineer father why design research is so important. He was a ceramic engineering professor and taught classes on material science. He’d teach engineering students how various kinds of glass or other ceramics performed under different conditions so they would behave as expected when used in components of engineered systems.

I told my dad that design researchers were like material scientists for the human components of design systems, but much of what we needed to understand what was happening subjectively with them, as well as physically.

*

To repeat: every engineered component is implicitly part of a larger design system.

This can be carried forward one more step:

Every design used by some individual person can be seen as a node in a larger polycentric design system — which happens, not in individual experience, but as a social system, among interacting persons, each having an experience of the interaction, each choosing to engage with or disengage from the system.

A monocentric design (focused on a single person) becomes part of a polycentric design system  when it shapes and colors how multiple persons interact with one another within a social system.

*

People sometimes ask how user experience (UX), customer experience (CX) or employee experience design relates to service design.

UX, CX and other Xs  are monocentric design disciplines.

Service design is a polycentric design discipline.

Note: For political reasons, it has been unwise to express what designers do in this way, because it implies changes in method, organizational design and, possibly, reporting structure. Someday perhaps we’ll heed these implications. Engineering efforts should be informed, defined and directed by designers. But the industrial revolution is still not finished winding down, and we still live in an engineering age. Engineers and other STEM disciplines are thought to hold the answers to life’s problems. This exaltation of STEM is actually creating most of these problems, not solving them. And the identities of STEM practitioners has zero to do with it, either — the disciplines themselves methodologically exclude precisely the considerations that most need to be included and considered in resolving societal problems. If you are trying to solve the wrong problems, or if the problem is misframed, no amount of technical ingenuity will help. But this is a whole other diatribe.

Philosophy is a polycentric design discipline.

If I taught design

Design, Enworldment, Fructivism

If I were responsible for a design curriculum, the first year of study would be focused exclusively on usability.

Students would sit with people and watch them attempt to use various things. They would watch people use mobile apps, kitchen appliances, car dashboards, etc.

They would watch people trying to understand various media, starting with posters, fliers and short videos before progressing to art, literature and non-fiction, and see where they were able to sharpen or change their understandings in fruitful ways.

They would follow customers as they researched insurance policies, enrolled in them, then filed and received claims. Then they would follow the same processes from the employee side, observing actuaries, agents, CSRs, claim investigators and so on. Then they’d observe the leaders of these organizations to see how decisions were made that shape the employee’s responses to customer needs.

They would go into schools and watch what teachers do, not only in the classroom, but also late into the evenings and early in the mornings, all seven days of the week. And they would also watch school administrators hang out in meetings deciding what else to require teachers to do. And they would learn about the experiences of students from various backgrounds, in the classroom, around school and at home.

They would observe political institutions at the local, state and federal level, and see how laws and policies are hammered out. Then they would observe the implementation of these laws and policies, and compare intentions with actuality.

The second year would be redesigning these artifacts, experiences, interactions, processes and organizations — but solely in order to fix existing problems. No rethinking, only improving.

The third year would be dedicated to innovation — to understanding people, interacting groups, institutions and use contexts, and rethinking systems to make them work fundamentally differently, or to do entirely new things nobody has thought of.

The fourth year would develop the students’ sense of form, aesthetics and craft.

If, after making it through this demanding program, students felt willing and ready to bear the sacred responsibility of designing real products and services that real people will actually use, experience, or even adopt and incorporate into the fabric of their everyday lives, they will be required to earn an advanced degree and to go through rigorous examinations to ensure they can be entrusted to design and play a part in shaping our material and spiritual existence.

Apple is better off without Jony Ive’s glitz

Design

Someone posted this article on my company slack about Apple finally understanding that their brainless, aesthete’s arrogance was causing them to make much prettier, but far worse, products. I must say, since I bought my latest MacBook it in 2018, I’ve been infuriated by the sheer wrongheadedness of its design. So, of course, this inspired another of my design rants.

I’ll post the whole thing below, but the part of this spew I’m happiest with is this bit:

A design system is complete only in its interaction with people — the use of its users, the action of its actors. Without people using it, a design artifact is only a component of a design system.

I’ve tried to articulate this thought  before, but this is the best it’s come out, so far. It is this — that people are viewed as an intrinsic part of the system being developed — that should distinguish engineering from design.

Here’s the full rant:

Jony Ive is a first-rate talent, obviously.

But, sadly, his was the wrong first-rate talent for the job he was asked to do at Apple. His talent is sculpture. And it is precisely his artistic genius that disqualifies him from doing great, or even good, design.

Ive’s exaltation of Ramsian elegance over usability, deeply damaged Apple in ways they may not fully realize.

The laptops were only one example, and not even the worst. It was his software design misleadership that harmed Apple the most. Ive ruined iOS with his “anti-skeumorphic” embrace of flat design, which was essentially a system-wide affordance-ectomy. Those fake shadows Ive mistook for decorations, were, in fact, cues that helped users understand how to interact with the screen! While most of those screens were more beautiful to behold after he performed his cosmetic magic on them, that’s not what they are for. User interfaces are for interaction, and it is in the quality of the interaction where UI beauty should be judged. Ive’s interaction designs were confusing, affordanceless trial-and-error pigshit, draped over with elegantly minimalistic graphic design. Their graphical elegance was purchased at a cost of requiring users to decipher them to figure out what was a merely graphical informational or aesthetic element to be read or looked at and what were widgets capable of specific kinds of interaction. Ive prioritized the static appearance of a screen over the the dynamic experience of using it to do something.

In this principled arrogance of imposing an aesthetic vision on passive consumers, Ive aped the worst qualities of Jobs. Jobs’s saving grace was that he loved interaction design as much as ID and graphic design and saw to it that the interactions, most of all, were insanely great.

Jobs instinctively understood the single most important thing every reflective designer must never forget:A design system is complete only in its interaction with people — the use of its users, the action of its actors. Without people using it, a design artifact is only a component of a design system. Jobs judged his work with the human element included. (That human usually himself, but somehow he was able to discern — and maybe that was his best talent.)

But Ive did not understand this. Accordingly he made artifacts so pure that the presence of a person and the context of a life ruined their photogenic perfection. Without Jobs’s supervision, Ive basically beautified Apple’s portfolio into a fashion shitheap. Very few people seem to perceive this key difference, and they have not grasped the decay of Apple’s brand from one founded on wonderful interactive experiences to one of looking-at and being-seen-owning desirable objects — consumer gaze fodder.

I’m glad Ive is gone. I’m glad Apple might be returning to designing products to be enjoyed in use rather than adorned, photographed, awarded, chattered about and documented for eventual worshipful career retrospectives.

Ive should never have been put in charge of Jobs’s legacy. He should have stuck with what he’s dedicated the rest of his life to: crafting luxury goods for the obscenely rich. Stuff like yachts and jewelry, meant to be seen from afar, admired and envied. That’s where is heart is.

It will take a decade for Apple to fully recover from the glitz, if it ever chooses to kick designer luxury to the curb and return to quality design

Infining metaphysics

Biography, Design, Design Instrumentalism, Ethics, Judaism, Metaphysics, Philosophy

I was just looking for a good name for my metaphysics, and I was entertaining the idea of an “infinite metaphysics” (infinity, of course, defined in its metaphysical qualitative sense of absolute undefinability, as opposed to the more common quantitative mathematical sense of interminability). I became curious if anyone has already used this term, which led me to Google, and then to Wikipedia, where I, once again encountered Levinas, whose metaphysics profoundly influenced my own.* (see note below.)

In this article on infinity, Levinas is quoted:

…infinity is produced in the relationship of the same with the other, and how the particular and the personal, which are unsurpassable, as it were magnetize the very field in which the production of infinity is enacted…

The idea of infinity is not an incidental notion forged by a subjectivity to reflect the case of an entity encountering on the outside nothing that limits it, overflowing every limit, and thereby infinite. The production of the infinite entity is inseparable from the idea of infinity, for it is precisely in the disproportion between the idea of infinity and the infinity of which it is the idea that this exceeding of limits is produced. The idea of infinity is the mode of being, the infinition, of infinity… All knowing qua intentionality already presupposes the idea of infinity, which is preeminently non-adequation.

I realized I’d accidentally stolen Levinas’s term infinition, forgetting where I got it, and went on a search for where I’ve used it without attribution. That led me to this article from 2010, where I laid out my metaphysics — perhaps better than I have since.

I will likely lift this (sans the brand crap) for the book I am absolutely going to start writing — formally, as a book — by years end.

*

Since 2010, much of my effort has been diverted away from uncompromising development of my own personal philosophy, and toward getting along with and making clearer sense to the people around me. I’ve dedicated my professional life to applying my philosophy in design research, with the goal of understanding other people’s implicit philosophies, both in their convergence (alignment), divergence (misalignment), and conflict (incommensurability) and learning to synthesize incommensurable conceptions into new philosophies, designed for groups to adopt so they become able to communicate and collaborate.

I’ve gotten better at explaining what I do, and why I do it (guided by the example of that master of philosophical accessibility, Marty Neumeier), but sometimes I worry that I blunted my best personal thinking in the effort to gain influence among my design peers. I must confess, I read my 2010 article with a substantial amount of envy of my past self, and with dread that I have passed my peak.

  • Note on Levinas’s ethics: Unfortunately, along with his metaphysics, I contracted an infection of Levinas’s ethics, which Levinas saw as the very essence of his philosophy — but which I see as a key component of the current resentment revolution that threatens the future of Western civilization. I hypothesize that Levinas’s is an unbalanced ethic that ignores the finite nature and responsibility of persons. It is perhaps best described in Kabbalistic terms, as Chesed (love) untempered by Gevurah (judgment, aggression, limits). Without such tempering, Chesed leads a person into moral hubris where mortals — not just I but all — are pridefully expected to exhaust themselves like gods with infinite responsibility for myriad beings. This responsibility is discharged in outbursts of unrestrained, impatient, irritable Netzah-infused revolutionary sentiment, with no awareness, much less respect for the good is craves to guillotine. I know this feeling from the inside, and I reject it, not as as an unrealistic, idealistic excess, but as a titanic impulse, an isolated drive taken out of its divine society and set loose — in other words, an evil. Our culture has a strong prejudice that views Gevurah as evil, and deserving of eradication, even in micro-doses, and Chesed as essentially good, so unrestrained, limitless Chesed is the ideal good. The more love we can heap up, and the more we remove limits and let it flood the world, the better that love is. Kabbalists are wiser, and know that good is in the balance among divine virtues, and that vice is virtue out of balance.

Philosophy as polycentric design

Design, Design Instrumentalism, Enworldment, Fructivism, Philosophy

Peter Gordon’s electrifying introduction Cassirer’s Philosophy of Symbolic Forms: has sparked some insights. I’ll quote the core passage, with comments and responses:

History has not been kind to Cassirer, but we should ask ourselves if his criticism was so wide of the mark. It was Cassirer, after all, who grasped the philosophical implications of the natural sciences and especially modern mathematics and physics, whereas Heidegger betrayed the superfciality of his thinking on all such matters when he declared that “science does not think.” Today when so many of our contemporary problems confront us with the need to move beyond the unfortunate divide between the natural sciences and the humanities, Cassirer’s philosophy may offer greater promise. All the same, Heidegger may have been right to suggest that the old dogma of transcendental humanism could not be sustained without a covert appeal to metaphysics. Cassirer occasionally reads as if he meant to give up on metaphysics to develop a kind of phenomenology without foundationalism. But most of these gestures are only half- convincing. The urgent point of dispute at Davos remained unsolved: can there be objectivity without metaphysics?

This compulsion to overcome metaphysics has, for me, become problematic. How was this collective decision to reject metaphysics made? Was it even argued, or was it just collectively decided as a fashion?

What tradeoffs have we been making for collectively adopting this stance?

One solution was developed by philosopher and social theorist Jürgen Habermas, who delivered a lecture in Hamburg in 1995 on the dual occasion of the rededication of the Warburg Library and the “ftieth anniversary of Cassirer’s death. Habermas expressed in his lecture great admiration for Cassirer and extoled him as a champion of democracy and Enlightenment at a moment in German history when such champions were all too few. But he also suggested that The Philosophy of Symbolic Forms did not succeed in liberating itself from the conventional paradigm of a “philosophy of consciousness.” For Habermas, the philosophy of consciousness is the name for any philosophical doctrine that describes meaning from the isolated perspective of a transcendental subject who comes to know the world primarily through representations. Over the course of the twentieth century, many philosophers have come to see this paradigm as antiquated and indefensible, chie!y because it relies on a crypto-metaphysical conception of a transcendental subject who stands beyond its own field of operation.

Full disclosure: I believe my own philosophy, despite being antifoundationalist and concerned as much (or more) with immediate, preverbal interpretations and interactions as it is with representations, is, essentially, a “philosophy of consciousness”, but that not only is this not undesirable, I think it is good and important, given the purpose of my thinking, which is the systematic design of conception systems.

It serves as the grounds of meaning but can give no account of its own genesis. Habermas tries to resolve this dilemma without following the path of metaphysical skeptics such as Heidegger and Foucault.

Good! The academic canonization of these two deeply illiberal men has been ruinous. I will even argue that the youthful judges of the Davos debate were, themselves, caught up in the same illiberal mood that plunged Germany and the USSR into totalitarianism, and judged the debate by this same illiberal logic. The world, including its intellectuals were in an illiberal mood, and it was that mood, not reason, that judged the debate.

Instead, he understands objective meaning as the shared creation of an irreducible plurality of subjects who build up the world through intersubjective communication and praxis. This solution helps to secure the objectivity of our language and our moral-political commitments even though it is an objectivity that has dispensed with the need for metaphysical grounds. This ideal of an intersubjectively validated objectivity derives originally from the German idealists, but one can glimpse in Cassirer’s thinking a certain anticipation of Habermas’ solution.

This! We are having exactly this same debate in the world of service design. In fact we were debating it as my company just last week: Is service design (SD) a flavor of human-centered design (HCD), or is HCD a sub-discipline of SD?

My argument is that HCD is evolving from an essentially monocentric discipline focusing on the experiences of isolated individuals to a polycentric discipline, focusing on interactions among multiple actors, each of whom is having an experience. (Services are only one species of polycentric experience, and I think treating services as the overarching category is reductive and unhelpful.)

Much of what I do as a service designer is design philosophies that can support collaboration among interacting collaborators from varying discipline and responsibility levels within organizations. And it is precisely in this space among intellectually diverse people that philosophical (hermeneutical, dialectical) abilities are needed.

Thinking of philosophy not only as a design discipline but as a polycentric design discipline feels explosively fruitful.

The Philosophy of Symbolic Forms is an ambivalent work that sits at the boundary between two epochs in the history of philosophy. It points in the direction of a post-metaphysical theory of the symbolic without wholly liberating itself from the older paradigm of the philosophy of consciousness. We can occasionally glimpse its author as he struggles to overcome his own philosophical inheritance, even if its authority remains too strong. This may help to explain the strange feeling of untimeliness that seems to emanate from the pages of this unusual work. Cassirer himself was a man between epochs, a contemporary of Einstein who could effortlessly call to mind lines of poetry from Schiller and Goethe. Though unashamed of his origins, he was indifferent to the claims of nation and tribe; he saw in Judaism only one source for the rational universalism that was the common inheritance of all cultures. A humanist philosopher in an age of extremes, he was in many ways the supreme representative of a world in eclipse.

Although he was fortunate enough to escape the European catastrophe, he did not live long enough to see the new world that would emerge from the ruins. Whether he could have felt at home in this new age of specialization is doubtful. Erudition today is a rare commodity, and it has become just one commodity among others. For good or for ill, philosophers these days no longer have the habit of quoting Goethe. But if we look past these marks of old-world erudition, we may yet find that The Philosophy of Symbolic Forms can come alive with new insights that even its author may never have anticipated. No genuine work of philosophy belongs only to the past.

Of course, I myself feel situated at a moment in history where liberalism is colliding with a collective illiberal mood, so Cassirer is becoming a heroic figure for me.